Verizon to shut help sites

Verizon Wireless over the next few months will close several U.S. locations where it services customer complaints and inquiries, affecting as many as 3,175 jobs.

The largest U.S. carrier, with about 85,000 employees, will make the changes by the end of the third quarter, a spokesman said. The affected employees, who aren't unionized, are being notified
Thursday and offered one of three options: jobs in neighboring locations,$10,000 post-tax toward the cost of relocating to a new post or a severance package.

The spokesman declined to say what the annual savings would be as a result of the changes."This was a difficult but necessary decision," said the spokesman, Tom Pica."We wanted to maximize our resources and improve customer care."

Verizon Wireless, co-owned by Verizon Communications Inc. and Vodafone Group PLC, is spending billions of dollars toward building out a high-speed, fourth-generation mobile broadband network over the next several years. The company's revenue jumped 11% last year to $70.2 billion, while it added more than five million new customers.

Pica said Verizon Wireless would replace the jobs in the new locations in cases where existing employees don't make the move.

The carrier is closing call centers in Bellevue, Wash., and Southfield, Mich., by the end of June and in Houston by the end of September. Approximately 2,600 employees work in the three locations, Verizon Wireless said.

Verizon Wireless also is consolidating its Rancho Cordova, Calif., and Folsom, Calif., call centers into the Rancho Cordova site. About 325 workers may be affected by the change.
And lastly, about 250 employees could be affected by a consolidation of Verizon Wireless's disparate Internet chat centers into locations in Dublin, Ohio, and Elgin, Ill.

Separately, the Federal Communications Commission asked Verizon Wireless and several cable companies for more information about their $3.9 billion deal to sell licenses for wireless airwaves and extended a public comment period.

In a letter to the companies similar to requests of the cable companies, the agency asked for details about Verizon's expected LTE deployment schedule, the uses of other wireless airwaves it holds and how the airwaves it hopes to acquire fit into its broader network plans.
Source: Total Telecom

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23 April 2024

22 04 2024