During the last year, Baku Telephone Communications LLC (Baktelecom) has received around 2 million inquiries through the Single Call Center - 155.
Nearly 800 thousand and more than 1 million incoming calls were processed by the Baktelecom network and the inquiry service, respectively, and were redirected to the relevant structural divisions.
At the same time, about 30 thousand inquiries made via the Online-Chat section of website “baktelecom.az” were answered and the issues requiring solution were sent for further processing.
44% of inquires registered by call center operators were related to the Internet, 29% - to telephone services and 25% - to other services of Baktelecom. The remaining 2% of requests were related to the fees charged for services provided by the company.
At the initiative of Baktelecom, in order to measure the level of customer satisfaction, call center operators accepted requests on the quality of services that are provided to customers within the “Wireless Communications” and “Fiber to the Home” projects implemented by Baktelecom.
The Single Call Center - 155 accepts, registers and promptly solves citizens’ requests on 24/7 basis in three languages - Azerbaijani, Russian and English.
It should be noted that Single Call Center - 155 was created by the Ministry of Transport, Communications and High Technologies in order to enhance the level of customer satisfaction and provide citizens with convenient inquiry services.
.jpg)