Sprint says it only limits users that hinder network

Sprint Nextel Corp. on Friday said it doesn't limit data access for contract customers, except when their use interferes with network quality or violates standard contract terms, clarifying comments made Thursday by Chief Executive Dan Hesse at an investor conference.

"We don't throttle," said Bill White, a spokesman for the carrier, referring to the practice of limiting data access. Sprint has marketed itself as the only carrier with a "truly unlimited" data network, unlike rivals AT&T Inc. and Verizon Wireless, which offer plans with usage caps.

Thursday, Hesse said,"For the vast majority of customers--your 98%, 99%--to them, it's an unlimited experience, but for people that really want to run up big data charges, we can knock them off."

White on Friday said Hesse was referring to customers who, for instance, use the Sprint network to create a server farm.

The carrier typically warns such customers about their use and may in some cases terminate their contracts, he said. White added that Sprint does limit data access for some pay-as-you-go customers, such as those on Virgin Mobile, who exceed certain usage limits.

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13 April 2024

12 04 2024